frequently asked questions
Where are you located?
We are located at 390 Melrose Drive, Tullamarine. View our location on the map by clicking here.
Do I need to pre-book or do you accept walk-ins?
To ensure we have a car space available for you, we recommend booking in advance. However, walk-ins are most definitely welcome.
What are your opening hours?
Our opening hours are 4am-Midnight Monday-Sunday. However, if your flight is delayed, simply notify us by phone or email and we will arrange for you to be picked up.
Do I have to leave my keys with you?
Yes, we are a valet service so we require your keys to park and move your car. Your keys will be locked away securely for the duration of your trip.
When and how do I pay?
Payment is required on return. We accept VISA, Mastercard, Amex and Cash.
How early should I arrive before my flight?
For international travellers, we recommend arriving 3 hours before your scheduled flight. For domestic travellers, we recommend 1 hour and 30mins before your scheduled flight.